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Humana Health Insurance Extra Benefits | Customer Service | Customer Satisfaction


In the case of saving your life, one alternative can result in a lifetime of fine well being. From medical, dental, and psychiatric packages to medical health insurance, Humana strives to offer inexpensive choices and private assist that may provide help to rush right into a stronger, more healthy life.

Humana is likely one of the largest particular person and household healthcare suppliers, workforce, Medicare, dentist, imaginative and prescient merchandise and medical health insurance merchandise.

The varied Humana enterprise traces work to assist all sorts of customers. From households to seniors to members of the army to self-employed individuals, there’s a plan to satisfy many various wants.

Learn how Humana’s companions and firm leaders are dedicated to serving to prospects. Our workforce makes use of revolutionary merchandise to ship outcomes to our prospects.

Humana Well being Insurance coverage Further Advantages

Most Medicare Benefit packages provide extra advantages, reminiscent of health, enamel, and imaginative and prescient, in addition to listening to aids, over-the-counter drugs, and dietary advantages. These advantages are quite common. By 2022, 95% of Medicare Benefit packages additionally provide telehealth advantages.1

Lots of Humana’s Medicare Benefit packages, together with Twin-eligible Particular Wants packages, provide dental and visionary advantages, over-the-counter drugs, health packages, and post-hospital meals.

Humana supplies an Insulin Financial savings Program in a few of their MAPDs and Impartial Doctoral Plans. The plan contains the price of diabetes remedy at $ 35 with a 30-day provide of sure insulin.

Humana provides Medicare members different well being providers, together with:

  • Go365, a program that rewards members for partaking in wholesome conduct
  • SilverSneakers, a qualifying benefit with a wide range of packages
  • Wholesome Meals playing cards for members who concentrate on Particular Wants are eligible twice to buy wholesome meals and drinks
  • Humana Nicely Dine, a meals supply program for hospital members recovering or managing a power situation

Humana helps members with complicated well being wants via care administration and assists within the administration of power illnesses. Some members of Medicare Benefit can get Humana At Residence providers from a private care supervisor who helps individuals keep unbiased at residence.

Humana Well being Insurance coverage Customer support

Humana’s customer support is on the market by cellphone or by requesting an appointment on-line. Cellphone assist for Medicare packages is on the market seven days per week between 8 am and eight p.m. ET at 800-457-4708.

For Particular Wants Applications, name 888-328-6498 between 5 a.m. and eight p.m. ET, seven days per week.

Members and potential members can acquire data and carry out sure capabilities reminiscent of acquiring kinds or paying for on-line premiums. Humana members can chat with customer support and obtain the MyHumana app, which permits members to view linked data and advantages, view their membership ID card, view claims, and discover suppliers.

Humana additionally provides to reply fundamental questions on Twitter seven days per week, between 6 a.m. and eight p.m. To guard privateness, chances are you’ll not have the ability to resolve private questions or issues utilizing social media.

Humana Well being Insurance coverage Buyer Satisfaction

The Nationwide Affiliation of Insurance coverage Commissioners (NAIC) is following up on complaints from insurance coverage brokers of every kind, together with well being insurers. Within the case of complaints, lower than one level implies that the insurer obtained fewer complaints than anticipated; a couple of level means they bought greater than anticipated.

Humana’s whole enchantment fee was 1.29 in 2020, down from 2019 to 1.00.6 Humana’s Medicare Complement Insurance coverage is above common.

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